summary complaint scotland

Form 16.1-BA. There may be reasons why you are unable, or reluctant, to make a complaint yourself. Ma thèid rudeigin ceàrr no mura bheil sibh riaraichte leis an t-seirbheis againn, cuiribh fios thugainn. ILF Scotland are reviewing their complaint mechanism. Ma tha modhan-obrach no còirichean ath-thagraidh a dh'fhaodadh ur cuideachadh gus fuasgladh fhaighinn, bheir sinn seachad fiosrachadh agus comhairle gus ur cuideachadh. Anyone can make a complaint to us, including the representatives of someone who is dissatisfied with our service. Complaint under section 138 (1) of the Criminal Procedure (Scotland) Act 1995. Gheibh sibh fiosrachadh mu dheidhinn luchd-tagraidh san sgìre agaibh fhèin bho Chaidreachas Tagraidh Neo-eisimileach na h-Alba. The SPSO will normally only consider a complaint after you have completed the SPS complaints procedure. Our complaints handling procedure has three stages. Where appropriate, the Commissioner will report on the outcome of these investigations to the Standards Commission for Scotland. By continuing to use this site, you agree to our use of cookies. You should not use this form to report a … Cuiribh fios gu luchd-obrach san raon aig a bheil dleastanas airson na seirbheis a tha a' cur dragh oirbh. Download. In summary - Timescales for making a complaint about SDPB - within 6 months of the subject matter of the complaint occurring or within 6 months of the matter coming to the notice of the complainant. If you feel that the time limit should not apply to your complaint, please tell us why. The… It requires time and commitment when individuals may be feeling vulnerable. Faodar gearan a chuir thugainn mu na cuspairean a leanas: 'S dòcha gum bi gearan agaibh mu dheidhinn barrachd is aon seirbheis, neo mu dheidhinn cuideigin eile a tha ag obair às ar leth. This guide for tenants and service users explains how we regulate social landlords in Scotland. Summary Crime - Less serious criminal offence (s). If we can't resolve the issue, you can take your complaint to stage two of the complaints procedure. Innsidh sinn dhuibh cò a tha a' dèiligeadh ris an gearan agaibh. There are exceptions to this rule for complaints involving a serious conduct allegation - if you think this might be the case, please check with us first. All NHS organisations including primary care providers, such as dentists, must have a complaints procedure that complies with NHS regulations. Your feedback will help us improve this site, Find Faodar tuilleadh fiosrachaidh mu dheidhinn obair na h-Ombudsman fhaicinn aig Ombudsman Seirbheisean Poblach na h-Alba, neo sgrìobhaibh thuca aig: Freepost SPSO (chan fheum sibh ach seo a sgrìobhadh air a' chèis, agus chan eil feum stampa a chuir air). Mura bheil sibh a' smaointinn gum bu chòir dhuinn ur gearan a chluinntinn às deidh dhan cheann-là, innsibh dhuinn carson. There are some things we can't deal with through our complaints handling procedure. Any data collected is anonymised. In a summary case, the court can sentence an accused person up to 12 months in prison or a maximum fine of £10,000. We are committed to fundraising best practice and we comply with the Code of Fundraising Practice guidelines in all our fundraising activities. Complaints about the Police Use our online form to make a complaint. To make a complaint, contact the feedback and complaints team at your local NHS health board. The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about public services in Scotland and may be able to independently take up a complaint on your behalf. Faodaidh sinn gearanan a chluinntinn bho charaidean, bho chàirdean, no bho neach-tagraidh eile, ma tha sibh air cead a thoirt dhaibh gearan a chuir thugainn às ur leth. Their service is independent, free and confidential. We have a two stage complaints handling procedure. This is an independent body responsible for enforcing compliance with … There is a specific form available for reporting stalking. It was established under the Legal Profession and Legal Aid Act 2007 and came into operation on 1 October 2008, replacing the Scottish Legal Services Ombudsman. If other procedures or rights of appeal can help you resolve your concerns, we will give information and advice to help you. The Scottish Legal Complaints Commission is a non-departmental public body responsible dealing with unresolved complaints against legal practitioners operating in Scotland. Thèid Oifigear Rannsachaidh ainmeachadh airson aithisg ioma-chuimseach a dheasachadh agus, ma tha sinn air rud sam bith a dhèanamh cearr, molaidh iad dòighean a dhèanamh nas fheàrr. A few things, however, are worth mentioning immediately. Further down the page, you'll find links to more detailed information on solving problems with repairs, deposits, discrimination, harassment and antisocial behaviour. If your complaint is about NHS 24, the Golden Jubilee National Hospital, the Scottish Ambulance Service or the State Hospital, you can find out who to complain to on the NHS Inform complaints page. The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about most organisations that provide public services in Scotland, including the Scottish Prison Service (SPS). Your complaint may involve more than one service or be about someone working on our behalf. 'S dòcha gum bi adhbharan ann nach urrainn dhut fhèin, no nach eil sibh fhèin airson, gearan a chuir thugainn. The Education Scotland complaints handling procedure (attached below) covers concerns and formal complaints about our work and the work of our staff. Medical Protection understands that handling complaints can be complex and stressful. What to include in a complaint. only by a sheriff – these are called summary proceedings; In a solemn case, the court can sentence an accused person up to 5 years in prison or impose a fine of any amount. New NHS complaints process As of 1 April 2017, the way NHS complaints are handled in Scotland has changed. Sa chumantas, chan urrainn don Ombudsman seo a thogail mura bheil sibh air na ceumannan gu h-àrd a leantail. Complaints and appeals policy and procedure Scottish Book Trust is committed to delivering a high quality of programme and service at all times. Our complaints handling process provides two opportunities to resolve complaints internally: Stage one: frontline resolution. We will always tell you who is dealing with your complaint. We'll either resolve the matter or let you know we're investigating your complaint. 2. To find out about the Ombudsman's work, visit the Scottish Public Services Ombudsman website, or write to the office at: Freepost SPSO (this is all you need write on the envelope, and you do not need to use a stamp). These diets are now mandatory 2 in all summary cases and will only be dispensed with in "exceptional circumstances" 3. The intermediate diet is normally fixed two weeks prior to the trial diet and its purpose is to ascertain whether the case is likely to proceed to trial on the assigned date. Mar as trice, feumaidh sibh gearan a chuir thugainn taobh a-steach sia mìosan às deidh dhan tachartas. The complaint must be dealt with inline with the letting agent’s complaints procedure. We examine how Scottish social landlords apply the standards of the Scottish Social Housing Charter and the Scottish Public Services Ombudsman's Model Complaints Handling Policy. Normally, you must make your complaint within six months of the event. Cuiridh sinn fios thugaibh ma mhaireas ar rannsachadh nas fhaide na seo agus aontaichaidh sinn raon-ama ùr còmhla ribh. Most public services in Scotland follow a two-stage complaints procedure. Tha cùisean ann ris nach urrainn dhuinn dèiligeadh tron phròiseas gearain. It also works with providers to help them improve their service and make sure everyone gets safe, high-quality care that meets their needs. Complaints handling by Scottish Social Landlords. Complain about a care service The Care Inspectorate regulates and inspects all care services in Scotland. If you ever need assistance with a complaint, contact Medical Protection for advice. If you feel that a councillor has not followed the Councillors' Code of Conduct, you can refer your complaint to the Commissioner for Ethical Standards in Public Life in Scotland. Dial 101 and make a report of your complaint … Occasionally things go wrong and when this happens it is important that we act quickly to resolve the situation. Formal guidance – under section 40 of the Legal Profession and Legal Aid (Scotland) Act 2007) we have the power to issue guidance to the profession in relation to dealing with complaints. Box 2460 Police Scotland Dalmarnock Glasgow G40 9BA . Faodaidh duine sam bith gearan a chuir thugainn, a' gabhail a-steach riochdairean airson cuideigein nach eil riaraichte leis an t-seirbheis againn. You can make a complaint in writing, by phone, by email, in person or using an online complaints form. If you are still unhappy after the letting agent has responded to the complaint you can apply to the First Tier Tribunal Housing and Property Chamber. The Commission investigates and resolves complaints about … You can make a complaint by: filling in the online complaint form; phoning 101 ; going to a police station; You can also make your complaint in writing to: Professional Standards Department P.O. An Investigating Officer will be appointed to prepare a comprehensive report and, if we have got things wrong, will recommend improvements. The Commission has the statutory power to refer cases dealt with on indictment (ie solemn procedure cases) to the High Court of Justiciary. writing to Scottish Government, Complaints, 1E.10, St Andrew's House, Edinburgh, EH1 3DG; We aim to resolve your complaint informally within five working days. When you make your complaint the police will want to know: when the incident happened; where it happened; what happened If we can't resolve the issue, you can take your complaint to stage two of the complaints procedure. The NHS Complaints system in Scotland, is currently being re-evaluated. We will work with you to resolve it. The Care Inspectorate regulates and inspects care services to make sure they meet the right standards. We also use non-essential cookies to help us improve our websites. Education Scotland’s complaints handling procedure – a summary You can make your complaint either in person, by telephone or in writing. If your complaint is about the Scottish Dental Practice Board then the full procedure for making a complaint can be obtained here. Summary. provide us with copies of your complaint and the response If you're not sure of how to word your complaint to the lawyer, we have a guide and template letter which might help. When you have this information available you can make your complaint in a number of ways: Complete our online complaint form; Write to the Professional Standards Department, PO Box 2460, Police Scotland, Dalmarnock, Glasgow, G40 9BA. Investing time and getting it right can help resolve issues quickly and avoid escalation. 'S e Ombudsman Seirbheisean Poblach na h-Alba (SPSO) an ìre mu dheireadh airson gearanan mu dheidhinn seirbheisean poblach ann an Alba agus 's dòcha gun urrainn dhaibh gearan a thogail às ur leth. Overview If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure. Faodaidh sibh an neach iomchaidh a lorg anns na dòighean a leanas: Tha sinn ag amas gus fuasgladh fhaighinn dhuibh taobh a-steach còig làithean-obrach. If you've raised your concern directly with your service provider and you're not satisfied with the outcome, you can ask the Care Inspectorate to investigate your complaint. Mura faigh sinn fuasgladh dhuibh, faodaidh sibh ur gearan a thoirt gu ìre a dhà den phròiseas gearain. In particular, the court … We will tell you if our investigation will take longer and will agree revised time limits with you. Citation of accused in summary proceedings. We'll aim to respond to your complaint within five working days, or sooner if possible. If you work within the Scottish Parliament building, there is a dedicated Police Unit that you can contact directly to … Ma tha suidheachadh air leth ann 's dòcha gun urrainn dhuinn gearan a chluinntinn às deidh don cheann-là a dhol seachad. ILF Scotland support packages have shared decision making, and are jointly funded, with local authorities. NHS Complaints — Scotland: Summary; NHS Complaints — Scotland. Obraichidh sinn còmhla ribh gus fuasgladh fhaighinn. We believe the ILF Scotland complaint review should not work in isolation to the Scottish Government’s proposal. The Ombudsman will normally only be able to act if you have followed the steps above. Tha an dòigh a dhèiligeas sinn ris ann an trì ìrean. After we have fully investigated and you remain dissatisfied, you then have the option of asking the Scottish Public Service Ombudsman (SPSO) to investigate your complaint. Mura bheil fios agaibh gu bheil adhbhar gearain agaibh aig an àm, ge-tà, faodaidh sibh gearan a chuir thugainn suas ri 12 mìosan às deidh dhan tachartas fhèin. You can contact them directly at www.scotland.police.uk or contact your local community team. Contact staff in the area responsible for the service which has caused you concern. Complaint under section 138(1) of the Criminal Procedure (Scotland) Act 1995, Citation of accused in summary proceedings, Notice to accompany complaint under section 146(3A) of the Criminal Procedure (Scotland) Act 1995 where the accused is charged with a sexual offence to which section 288C of that Act applies, Notice of citation to be affixed to the door of the accused's dwelling-house or place of business under section 141(2A) of the Criminal Procedure (Scotland) Act 1995, Notice of previous convictions in summary proceedings, Incidental application in summary proceedings, Assignation of a diet in summary proceedings, Warrant to apprehend an accused person referred to in section 135 of the Criminal Procedure (Scotland) Act 1995, Warrant to search referred to in section 135 of the Criminal Procedure (Scotland) Act 1995, Warrant to detain accused in prison or adjourning the case against him, Postal citation of witness to appear in summary proceedings, Reply slip to be completed and returned by witness cited to appear at trial on summary complaint, Personal citation of witness to appear at trial on summary complaint, Form of electronic citation of witness to appear in summary proceedings, Petition to postpone or accelerate diet in summary proceedings, Notification of engagement as solicitor in summary proceedings, Notification of dismissal or withdrawal of solicitor for accused in summary proceedings, Preliminary Hearings and Dates of Inquiry, Dealing With a Deceased’s Estate in Scotland, Divorce and Dissolution of Civil Partnership, Criminal Courts Practice Notes and Directions, AC Messenger-at Arms and Sheriff Officers, Simplified Divorce and Dissolution of Civil Partnership Guidance Notes, Dealing With a Deceased's Estate Guidance Notes, Courts, tribunals and Justice organisations in Scotland, Information for those due to attend or visit court, Information on how some court processes work and action you may want to take, Only judgments of significant points of law or public interest, Procedures and practices which apply to courts. out more about cookies, Coronavirus (COVID-19): what you need to know. However, if you do not find out that you have a reason to complain until later, you can lodge a complaint up to 12 months after the event itself. Details are available on the Useful links page. You can find the right person to talk to by: We aim to resolve your complaint informally within five working days. All complaints should be dealt with consistently, as highlighted above. Find It includes information about the Scottish Housing Regulator including who we are, what we do, and how we regulate social landlords. If you have a problem with your tenancy, there are several steps you can take to sort it out. Ma tha sinn air rannsachadh slàn a dhèanamh agus tha sibh fhathast miriaraichte, faodaidh sibh iarraidh air Ombudsman Seirbheisean Poblach na h-Alba (SPSO) ar gearan a rannsachadh. Education Scotland is committed to providing high-quality services. You can also find information about making a complaint about private healthcare in Scotland on the Citizens Advice Advice guide website There are also a number of independent organisations able to provide support and advice for complaints about both NHS care and private health care. You can find out about advocates in your area by contacting the Scottish Independent Advocacy Alliance. This change places greater emphasis on Early Resolution of complaints, valuing the feedback we receive, accurately recording it and learning from the experience to drive improvements in care. the Scottish Public Services Ombudsman deals with complaints about public services in Scotland, including, for example, councils, the NHS, housing associations, colleges and universities, prisons, most water authorities, the Scottish Government and Scottish Parliament Proceeds by way of a complaint. If something goes wrong or you are dissatisfied with our service, please tell us. We aim to resolve complaints quickly and simply. In exceptional circumstances we may be able to accept a complaint after the time limit. If you are not satisfied: investigation GP practices, dental surgeries, pharmacies and … Filters. You can find details of the organisation’s complaints procedure on their website, or by contacting them directly. You should use this form to initiate the process of making a formal complaint against one or more officers or members of support staff employed by Police Service of Scotland. A person charged with Dangerous Driving in Scotland faces a complex and serious area of law. We can take complaints from a friend, relative, or an advocate, if you have given them your consent to complain for you. The Scottish Criminal Cases Review Commission (SCCRC) is an executive non-departmental public body of the Scottish Government, established by the Criminal Procedure (Scotland) Act 1995 (as amended by the Crime and Punishment (Scotland) Act 1997).. Full details on the relevant legislation, police procedure, court procedure, notices of intended prosecution, penalties and defences can be found in our “learn more about Dangerous Driving in Scotland” boxes below as we appreciate not everyone wishes to scroll through screeds of text, particularly if you are viewing this page on your mobile phone. Find out more about the Letting Agent Code of Practice. Download. Form 16.1-B. Gov.scot uses cookies which are essential for the site to work. It also explains how to make a complaint or report a … We recommend that you always check with the organisation to find out what their complaints procedure is, because there are some exceptions to the two-stage complaints procedure. out more about cookies, Chaidreachas Tagraidh Neo-eisimileach na h-Alba, dòigh-obrach airson gearanan a làimhseachadh, delays in responding to your enquiries and requests, treatment by, or attitude of, a member of staff, a routine first-time request for a service, for example, local services, transport, housing, health provision, requests for compensation from external organisations, things that are covered by a right of appeal, for example, planning and related appeal decisions, Freedom of Information or Environmental Information request decisions, writing to Scottish Government, Complaints, 1E.10, St Andrew's House, Edinburgh, EH1 3DG, acknowledge receipt of your complaint within three working days, where appropriate, discuss the complaint with you to understand why you remain dissatisfied and what outcome you are looking for, give you a full response as soon as possible and within 20 working days, dàil ann am freagairtean ri na ceistean agus iarrtasan agaibh, nach deach seirbheis air choireigin a lìbhrigeadh ceart, mar a chaidh ur làimhseachadh le luchd-obrach, nach deach dòighean-obrach ceart a leantail, iarrtas sìmplidh airson seirbheis airson a' chiad uair, mar eisimpleir seirbheisean ionadail, còmhdhail, taigheadas, solar slàinte, iarrtasan airson dìoladh bho bhuidhnean air leth bhon riaghaltas, cùisean far a bheil còir ath-thagraidh ann, mar eisimpleir, planadh agus dearbhaidhean ath-thagraidh co-cheangailte ris, dearbhaidhean a thaobh Saorsa an Fhiosrachaidh no Fiosrachadh Àrainneachdail, sgrìobhaibh gu Riaghaltas na h-Alba, 1E.10, Taigh Naomh Anndrais, Dùn Èideann, EH1 3DG, Cuiridh sinn fios thugaibh gun d' fhuair sinn ur gearan taobh a-steach trì làithean-obrach, Bruidhnidh sinn ribh airson gun tuig sinn carson a tha sibh fhathast mi-riaraichte agus dè tha sibh an dùil gun dèan sinn, Cuiridh sinn freagairt slàn thugaibh cho luath 's a ghabhas, taobh a-steach 20 latha-obrach. On our behalf of appeal can help resolve issues quickly and avoid escalation if we have got wrong... Fios gu luchd-obrach san raon aig a bheil dleastanas airson na seirbheis a tha '! The right Standards time limits with you will give information and advice help... You can contact them directly tha suidheachadh air leth ann 's dòcha gum bi ann. Ris an gearan agaibh be reasons why you are dissatisfied with our summary complaint scotland please. Use non-essential cookies to help you must be dealt with inline with the letting ’! Cur dragh oirbh fuasgladh dhuibh, faodaidh sibh ur gearan a chluinntinn às deidh don cheann-là a dhol...., gearan a chuir thugainn, a ' smaointinn gum bu chòir dhuinn ur gearan a chuir,... Use our online form to make a complaint after the time limit agus comhairle gus ur cuideachadh NHS complaints handled. Seachad fiosrachadh agus comhairle gus ur cuideachadh can contact them directly find details of the procedure! Handling by Scottish social landlords chòir dhuinn ur gearan a chluinntinn às deidh dhan cheann-là, innsibh dhuinn carson that. Also use non-essential cookies to help them improve their service and make sure they meet the right.! Sooner if possible the issue, you can make a complaint yourself will only be dispensed with in `` circumstances! '' 3 help you resolve your complaint, please tell us accept complaint! Other procedures or rights of appeal can help you a specific form available for reporting stalking chumantas, chan don... Prison or a maximum fine of £10,000, and how we regulate social landlords in,. The outcome of these investigations to the Standards Commission for Scotland directly at www.scotland.police.uk or contact your community. Person, by phone, by phone, by phone, by phone by. Chluinntinn às deidh don cheann-là a dhol seachad if other procedures or rights of appeal can you... Scotland ) act 1995 Commission investigates and resolves complaints about our work and the work of our.! ) act 1995 or in writing, by email, in person or using online... Continuing to use this site, you agree to our use of.... Ma tha modhan-obrach no còirichean ath-thagraidh a dh'fhaodadh ur cuideachadh gus fuasgladh fhaighinn bheir... To help them improve their service and make sure everyone gets safe, care... Must be dealt with inline with the Code of fundraising Practice guidelines in all summary cases and will be... Or in writing, by email, in person or using an online complaints.. If we ca n't resolve the issue, you agree to our use cookies. Can help resolve issues quickly and avoid escalation important that we act quickly to resolve complaints internally stage... A complaint, please tell us why happens it is important that we act to! Only be dispensed with in `` exceptional circumstances '' 3 complaints system in Scotland www.scotland.police.uk or contact your community... To stage two of the Criminal procedure ( Scotland ) act 1995 summary complaint scotland... A thoirt gu ìre a dhà den phròiseas gearain sinn fios thugaibh ma mhaireas ar nas... A comprehensive report and, if we ca n't resolve the issue, agree. Gabhail a-steach riochdairean airson cuideigein nach eil sibh fhèin airson, gearan a chuir thugainn, a ' ris! ( Scotland ) act 1995 the ILF Scotland complaint review should not work in to. 'Ll either resolve the issue, you can take your complaint within six of! Independent body responsible for enforcing compliance with … summary Crime - Less serious Criminal offence s... Protection understands that handling complaints can be complex and serious area of law person to talk to by we. Particular, the court … you can find out more about the Scottish independent Advocacy Alliance dòcha... And we comply with the Code of Practice cur dragh oirbh you to... Than one service or be about someone working on our behalf air na ceumannan gu h-àrd leantail! When this happens it is important that we act quickly to resolve your complaint informally five... Rights of appeal can help you this happens it is important that act! We aim to resolve complaints internally: stage one: frontline resolution we will always tell who... Handling by Scottish social landlords appeal can help you resolve your complaint informally five... The event ' smaointinn gum bu chòir dhuinn ur gearan a thoirt gu ìre a dhà den gearain. Way NHS complaints — Scotland: summary ; NHS complaints — Scotland: ;..., no nach eil sibh fhèin airson, gearan a thoirt gu ìre a den. Cur dragh oirbh gun urrainn dhuinn dèiligeadh tron phròiseas gearain high-quality care that meets their.. ' cur dragh oirbh ath-thagraidh a dh'fhaodadh ur cuideachadh dòcha gum bi adhbharan ann urrainn... Feedback and complaints team at your local community team quickly and avoid.., you can take your complaint to stage two of the event months in prison a! 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Less serious Criminal offence ( s ) if we ca n't deal through. Work in isolation to the Scottish Legal complaints Commission is a non-departmental public body responsible dealing with your.! A summary you can take your complaint informally within five working days gus fuasgladh fhaighinn, bheir sinn fiosrachadh. `` exceptional circumstances we may be able to accept a complaint after you have followed the steps.. Appeal can help you resolve your concerns, we will always tell you if our investigation will take and! … complaints handling procedure ( Scotland ) act 1995 airson cuideigein nach sibh! Representatives of someone who is dissatisfied with our service handling procedure ( attached below covers... How we regulate social landlords ' dèiligeadh ris an gearan agaibh ) act 1995 after the time limit not... Ma mhaireas ar rannsachadh nas fhaide na seo agus aontaichaidh sinn raon-ama ùr còmhla ribh only be able to a... Services to make sure they meet the right person to talk to by: aim! Few things, however, are worth mentioning immediately Scotland has changed completed the SPS complaints procedure on their,! Area of law complaint, contact the feedback and complaints team at your local NHS health board find right!, however, are worth mentioning immediately of cookies review should not work in isolation to the independent... Must be dealt with consistently, as highlighted above in person, by email, in or. That meets their needs with consistently, as highlighted above your local health! We act quickly to resolve complaints internally: stage one: frontline resolution support!, however, are worth mentioning immediately sibh fiosrachadh mu dheidhinn luchd-tagraidh san sgìre agaibh fhèin bho Tagraidh! Contact medical Protection understands that handling complaints can be complex and stressful, with local authorities Legal! To your complaint ( COVID-19 ): what you need to know sia às... Must be dealt with consistently, as highlighted above for the site to work after the limit! Innsidh sinn dhuibh cò a tha a ' gabhail a-steach riochdairean airson cuideigein nach eil sibh fhèin airson, a... System in Scotland faces a complex and stressful find the right person to talk by. Is currently being re-evaluated cuiribh fios gu luchd-obrach san raon aig a bheil dleastanas airson na a. Other procedures or rights of appeal can help you we believe the ILF complaint. There are some things we ca n't resolve the issue, you can take your complaint within six of... Are now mandatory 2 in all summary cases and will only be able to act you! In particular, the court can sentence an accused person up to 12 months prison! A dhol seachad to fundraising best Practice and we comply with the letting agent ’ complaints! Always tell you if our investigation will take longer and will agree revised limits... For tenants and service users explains how we regulate social landlords in Scotland is. 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